Some of these things are readily visible to the customer, but most of the processes and people it takes to deliver a product are working behind the scenes and out of the customer’s view.
In a hospital, as a customer, you see the doctors, nurses, therapists and housekeepers, but you may rarely see dietitians, medical records clerks or pharmacists. In the hospital setting, there has recently been increased significance and workload placed on pharmacy resources.
At PMC, Pete McKeone has been the contracted pharmacy resource for the last 26 years.
In that time he has often started his morning at PMC doing pharmacy reviews, counting and ordering medication and more to make sure our patients always have what they need when they come to our door. However, times are changing.
The requirements of a hospital pharmacy are expanding and so are the needs of our patients. To meet these expanding requirements and needs, PMC recently hired Susan Anderson, with a Doctorate in Pharmacy, to be the in-hospital pharmacist.
She will join Kathy Hagar, the current Pharmacy Technician, and together they will be focused on meeting our Electronic Medical Record requirements as well as doing in-house pharmacy reviews for our inpatients and Extended Care residents.
Anderson comes to the PMC with 15 years of Montana hospital experience and will work closely with our medical staff on hospital protocols and initiatives to further enhance the quality care we provide our community.
“The job of a hospital pharmacist is very behind-the-scenes and is very different from the retail pharmacy such as Olson’s and Village Drug – just ask Pete.”
The PMC is not interested in entering into competition with our local pharmacies and will not be going into the retail pharmacy business.
“Our pharmacist focus lies solely in meeting our own patient and resident needs. This will also not change how our residents get their medications.
Our pharmacist will simply be working in the background reviewing medications that patients/residents are on (as required by State law) and making recommendations to our medical staff for changes as necessary,” says Mary Erickson, Chief Operating Officer at the PMC.
Erickson went on to say, “This is a bittersweet change for PMC. We truly appreciate all the years and time Pete has provided this service for us and at the same time, we are excited about the opportunities that having an in-hospital pharmacist will give us moving forward. We hope the community will welcome Susan and give Pete a big pat on the back for us, because I guarantee he has helped us to help you.”
Editor’s note: Mary Erickson, Chief Operation Officer at the PMC submitted this article for the I-O.